ISP Support Contacts

skyBuilders ISP Support Contacts

1.	TowerStream/Galaxy Contacts
2.	XO Contacts
3.	DSL.Net

I. TOWERSTREAM/GALAXY CONTACTS

Site	Account Numbers	IP Spaces
77 Huron Ave.	skyBuilders	69.38.177.0/24
WAN IP #: 64.119.139.10 ?
next hop IP #: 64.119.139.1 ?
DNS Server IPs
ns1.towerstream.com		64.119.143.1
ns2.towerstream.com		64.17.239.1
ca1.ma.towerstream.com (caching)		64.119.143.2
ca2.ma.towerstream.com (caching)		64.119.143.20

* SNMP (not telnet) link to Aperto router: Aperto Router (64.119.133.1) - 3rd floor.

TowerStream Tech Support:
(800) 306-6993 (Joe)
support@towerstream.com

Galaxy Tech Support:
(617) 558-0900 (x237) (Peter)
support@towerstream.com

David Gay, Engineer:
(401) 848-5848 (x240)
dgay@towerstream.com

Mark Urso, Engineer:
(401) 848-5848 - voice
(401) 741-9423 - cell - NOT IN SERVICE!
mark@towerstream.com

Dave Carrellas (and Brent) , Antenna Techs:
dave@towerstream.com
brent@towerstream.com

Billing:
(617) 558-0900 x362

Paul O'Donnell, Sr. Account Manager (Galaxy Internet Services):
(617) 558-7803 x344
paulod@gis.net

A Sample Trace Route: Primus to Towerstream

d:\>tracert 64.119.133.1
  1   <10 ms   <10 ms   <10 ms  209.58.174.1
  2   <10 ms   <10 ms   <10 ms  cmbr1-br1-s4-0-1-26.wharf.shore.net [209.58.139.
217]
  3   <10 ms   <10 ms   <10 ms  lynn2-br1-s8-0-0.wharf.shore.net [207.244.95.13]

  4   <10 ms    16 ms    16 ms  209.227.130.150
  5   <10 ms    16 ms    15 ms  209.227.130.2
  6    32 ms    31 ms    31 ms  ATM6-0-102.cr1.ord.primustel.com [209.227.128.69
]
  7    31 ms    32 ms    31 ms  209.227.140.7
  8    31 ms    32 ms    31 ms  a4-0-6.chcgil2-cr2.bbnplanet.net [4.24.146.21]
  9    31 ms    31 ms    32 ms  so-2-3-0.chcgil2-br2.bbnplanet.net [4.24.9.33]
 10    31 ms    32 ms    31 ms  so-7-0-0.chcgil2-br1.bbnplanet.net [4.24.5.217]
 11    47 ms    47 ms    62 ms  so-0-0-0.bstnma1-nbr1.bbnplanet.net [4.24.9.54]
 12    47 ms    47 ms    62 ms  p1-0.bstnma1-cr7.bbnplanet.net [4.24.4.226]
 13    47 ms    47 ms    62 ms  s1-0.towerstream.bbnplanet.net [4.24.92.50]
 14    47 ms    47 ms    62 ms  e0-mss.prud.ma.towerstream.com [64.119.128.141]
 15   109 ms    78 ms    94 ms  64.119.133.1

II. XO CONTACTS

Site Account Numbers IP Spaces

77 Huron Ave. #C171345 (case ID) 64.2.134.160/27

Router WAN IP #: 65.107.214.15

next hop IP #: 207.88.86.54

DNS Server IPs

nameserver1.concentric.net 207.155.183.73

nic1.concentric.net 205.158.16.5

* Telnet link to SpeedStream (Efficient Networks): Router (64.2.134.161) - router rack. (Model #5851 - Part #120-5851-017 http://www.efficient.com/products/routers.html)

The online router doc is at: \\Sky1u\E\pc-mac\Router-Docs\XO-DSL\SpeedStream_5851\index.htm

XO Testing Tools: http://testcenter.xo.com/

Technical:

1.) Tech Support
supportdsl@xo.com
(888) 575-6398

2.) Ronald Jones
89 Fulkerson St.
Cambridge MA 02141
tel: (781) 628-4415
fax: (617) 799-1315
rwjones@nextlink.com

A Sample Trace Route: Towerstream to Primus

d:\>tracert 64.2.134.161
  1   <10 ms   <10 ms    16 ms  209.58.174.1
  2   <10 ms   <10 ms   <10 ms  cmbr1-br1-s4-0-1-26.wharf.shore.net [209.58.139.
217]
  3   <10 ms   <10 ms   <10 ms  lynn2-br1-s8-0-0.wharf.shore.net [207.244.95.13]

  4   <10 ms    15 ms    16 ms  209.227.130.150
  5   <10 ms    16 ms    15 ms  ATM6-0-103.cr2.phi.primustel.com [209.227.128.10
]
  6    16 ms    15 ms    16 ms  ATM6-0-101.cr2.dca.primustel.com [209.227.128.18
]
  7    15 ms    16 ms    15 ms  G2-0.pr1.dca.primustel.com [209.227.134.8]
  8    15 ms    16 ms    16 ms  66.89.197.21
  9    15 ms    16 ms    15 ms  ge5-0-0.MAR1.Washington-DC.us.xo.net [207.88.87.
17]
 10    15 ms    16 ms    16 ms  p5-1-0-0.RAR1.Washington-DC.us.xo.net [65.106.3.
141]
 11    16 ms    15 ms    32 ms  p6-0-0.RAR2.NYC-NY.us.xo.net [65.106.0.1]
 12    16 ms    31 ms    31 ms  p4-0-0.MAR2.Cambridge-MA.us.xo.net [65.106.3.26]

 13    16 ms    31 ms    32 ms  ge13-0.CLR1.Cambridge-MA.us.xo.net [207.88.86.54
]
 14    32 ms    31 ms    31 ms  w161.z064002134.bos-ma.dsl.cnc.net [64.2.134.161
]

Trace complete.

III. DSL.Net

Site Account Numbers IP Spaces

77 Huron Ave. #128381 64.51.132.0/24

next hop IP #: 216.175.232.101 ?

DNS Server IPs

ns1.dsl.net 209.87.64.70

ns1.dsl.net 209.87.79.232

* Telnet link to ? router: ? Router (206.253.4.1) - router rack.

Technical:

1.) Tech Support
?
1-800-455-5546
FAX: 1-501-423-7447

2.) General DNS issues
Hostmaster@dsl.net
1-800-455-5546 ?

3.) Specific DNS issues, Matthew Jones
MJones@dsl.net
1-800-455-5546 ?

Sales:

4.) Account Contact, Miguel Torres
1-800-455-5546 x6018
MTorres@dsl.net

A Sample Trace Route: Towerstream to DSL.Net

[root@ns1 named]# traceroute ns.skybuilders.com
traceroute to ns.skybuilders.com (206.253.4.2), 30 hops max, 38 byte packets
 1  64.119.133.1 (64.119.133.1)  1.169 ms  0.467 ms  0.437 ms
 2  wss1-mss.prud.ma.towerstream.com (64.119.139.1)  51.671 ms  29.298 ms  45.102 ms
 3  f1-1-core.prud.ma.towerstream.com (64.119.128.129)  30.199 ms  29.303 ms  30.191 ms
 4  gigabitethernet7-0.bstnma1-cr2.bbnplanet.net (4.24.82.1)  30.129 ms  29.069 ms  35.424 ms
 5  so-3-3-0.bstnma1-nbr2.bbnplanet.net (4.24.4.193)  29.872 ms  34.140 ms  35.186 ms
 6  p9-0.nycmny1-nbr2.bbnplanet.net (4.24.6.50)  40.137 ms  39.183 ms  40.133 ms
 7  p15-0.nycmny1-nbr1.bbnplanet.net (4.24.10.209)  40.183 ms  220.162 ms  85.176 ms
 8  p1-0.nycmny1-cr1.bbnplanet.net (4.24.6.246)  40.202 ms  69.397 ms  130.598 ms
 9  h0.tycho2.bbnplanet.net (4.24.152.142)  151.014 ms  59.320 ms  40.166 ms
10  ar01-nyc01-fa1-0-100.dsl.net (216.175.150.1)  276.751 ms  99.603 ms  170.618 ms
11  dm01-cmbrmawa-atm1-3-1-100.dsl.net (216.175.205.90)  120.547 ms  49.384 ms  50.219 ms
12  206-253-4-2.client.dsl.net (206.253.4.2)  50.243 ms  49.455 ms  50.197 ms