I. XO CONTACTS

Site	Account Numbers	IP Spaces
77 Huron Ave.	case ID: #C171345 account: #1633551	64.2.135.0/24
skybuilders nameservers: NS2 (64.2.135.252) and NS3 (64.2.135.254) NS5 (64.2.135.251) and NS6 (64.2.135.253)
Router WAN IP #: 65.107.214.15
next hop IP #: 207.88.86.54
DNS Server IPs
nameserver1.concentric.net		207.155.183.73
nic1.concentric.net		205.158.16.5

* Telnet link to SpeedStream (Efficient Networks): Router (64.2.134.161) - router rack. (Model #5851 - Part #120-5851-017 http://www.efficient.com/products/routers.html)

The online router doc is at: \\Sky1u\E\pc-mac\Router-Docs\XO-DSL\SpeedStream_5851\index.htm

XO Testing Tools: http://testcenter.xo.com/

Technical:

1.) Tech Support
supportdsl@xo.com
internetaccess@xo.com
(888) 575-6398

2.) Ronald Jones
89 Fulkerson St.
Cambridge MA 02141
tel: (781) 628-4415
fax: (617) 799-1315
rwjones@nextlink.com

II. DSL.Net

Site	Account Numbers	IP Spaces
77 Huron Ave.	#128381	64.51.132.0/24
skybuilders nameservers: NS1 (64.51.132.254) and NS4 (64.51.132.253)
next hop IP #: 216.175.232.101 ?
DNS Server IPs
ns1.dsl.net		209.87.64.70
ns1.dsl.net		209.87.79.232

* Telnet link to ? router: ? Router (206.253.4.1) - router rack.

Technical:

1.) Tech Support
support@dsl.net
1-800-455-5546 (M-F 8-10, S-S 8-6 Eastern)
FAX: 1-501-423-7447

2.) General DNS issues
Hostmaster@dsl.net
1-800-455-5546 ?

3.) Specific DNS issues, Matthew Jones
MJones@dsl.net
1-800-455-5546 ?

Sales:

4.) Account Contact, Miguel Torres
1-800-455-5546 x6018
MTorres@dsl.net

III. VERIZON DSL CONTACTS

Site	Account Numbers	IP Spaces
77 Huron Ave.	skyBuilders	DHCP
WAN IP #:
next hop IP #:
DNS Server IPs

Verizon Tech Support:
(800) 567-67893 (M-F 8-8 Eastern)
support@towerstream.com

IV. TOWERSTREAM/GALAXY CONTACTS (DISCONNECTED)

Site	Account Numbers	IP Spaces
77 Huron Ave.	skyBuilders	69.38.177.0/24
skybuilders nameservers: NS2 (69.38.177.254) and NS5 (69.38.177.253)
WAN IP #: 64.119.139.10 ?
next hop IP #: 64.119.139.1 ?
DNS Server IPs
ns1.towerstream.com		64.119.143.1
ns2.towerstream.com		64.17.239.1
ca1.ma.towerstream.com (caching)		64.119.143.2
ca2.ma.towerstream.com (caching)		64.119.143.20

* SNMP (not telnet) link to Aperto router: Aperto Router (64.119.133.1) - 3rd floor.

TowerStream Tech Support:
(800) 306-6993 (Joe)
support@towerstream.com

Galaxy Tech Support:
(617) 558-0900 (x237) (Peter)
support@towerstream.com

David Gay, Engineer:
(401) 848-5848 (x240)
dgay@towerstream.com

Mark Urso, Engineer:
(401) 848-5848 - voice
(401) 741-9423 - cell - NOT IN SERVICE!
mark@towerstream.com

Dave Carrellas (and Brent) , Antenna Techs:
dave@towerstream.com
brent@towerstream.com

Billing:
(617) 558-0900 x362

Paul O'Donnell, Sr. Account Manager (Galaxy Internet Services):
(617) 558-7803 x344
paulod@gis.net