skyBuilders ISP Support Contacts
Jesse Burkhardt, modified 2002/08/06| 1. | TowerStream/Galaxy Contacts |
| 2. | XO Contacts |
| 3. | Primus Contacts |
I. TOWERSTREAM/GALAXY CONTACTS
| Site | Account Numbers | IP Spaces |
| 77 Huron Ave. | skyBuilders | 64.119.133.0/27 |
| WAN IP #: 64.119.139.10 | ||
| next hop IP #: 64.119.128.141 | ||
| DNS Server IPs | ||
| ns1.towerstream.com | 198.92.71.4 | |
| ns2.towerstream.com | 64.243.226.4 | |
| ns3.towerstream.com | 198.92.71.37 | |
| ns4.towerstream.com | 64.243.226.37 | |
* SNMP (not telnet) link to Aperto router: Aperto Router (64.119.133.1) - 3rd floor.
TowerStream Tech Support:
(617) 558-0900 (x237)
support@towerstream.com
David Gay, Engineer:
(414) 848-5848 (x240)
dgay@towerstream.com
Mark Urso, Engineer:
(401) 848-5848 - voice
(401) 741-9423 - cell - NOT IN SERVICE!
mark@towerstream.com
Dave Carrellas (and Brent) , Antenna Techs:
dave@towerstream.com
brent@towerstream.com
Billing:
(617) 558-0900 x362
Paul O'Donnell, Sr. Account Manager (Galaxy Internet Services):
(617) 558-7803 x344
paulod@gis.net
A Sample Trace Route: Primus to Towerstream
d:\>tracert 64.119.133.1 1 <10 ms <10 ms <10 ms 209.58.174.1 2 <10 ms <10 ms <10 ms cmbr1-br1-s4-0-1-26.wharf.shore.net [209.58.139. 217] 3 <10 ms <10 ms <10 ms lynn2-br1-s8-0-0.wharf.shore.net [207.244.95.13] 4 <10 ms 16 ms 16 ms 209.227.130.150 5 <10 ms 16 ms 15 ms 209.227.130.2 6 32 ms 31 ms 31 ms ATM6-0-102.cr1.ord.primustel.com [209.227.128.69 ] 7 31 ms 32 ms 31 ms 209.227.140.7 8 31 ms 32 ms 31 ms a4-0-6.chcgil2-cr2.bbnplanet.net [4.24.146.21] 9 31 ms 31 ms 32 ms so-2-3-0.chcgil2-br2.bbnplanet.net [4.24.9.33] 10 31 ms 32 ms 31 ms so-7-0-0.chcgil2-br1.bbnplanet.net [4.24.5.217] 11 47 ms 47 ms 62 ms so-0-0-0.bstnma1-nbr1.bbnplanet.net [4.24.9.54] 12 47 ms 47 ms 62 ms p1-0.bstnma1-cr7.bbnplanet.net [4.24.4.226] 13 47 ms 47 ms 62 ms s1-0.towerstream.bbnplanet.net [4.24.92.50] 14 47 ms 47 ms 62 ms e0-mss.prud.ma.towerstream.com [64.119.128.141] 15 109 ms 78 ms 94 ms 64.119.133.1
| Site | Account Numbers | IP Spaces |
| 77 Huron Ave. | #C171345 (case ID) | 64.2.134.160/27 |
| next hop IP #: 207.88.86.54 | ||
| DNS Server IPs | ||
| nameserver1.concentric.net | 207.155.183.73 | |
| nic1.concentric.net | 205.158.16.5 | |
* Telnet link to SpeedStream (Efficient Networks): Router (64.2.134.161) - router rack. (Model #5851 - Part #120-5851-017 http://www.efficient.com/products/routers.html)
The online router doc is at: \\Sky1u\E\pc-mac\Router-Docs\XO-DSL\SpeedStream_5851\index.htm
Technical:
1.) Tech Support
supportdsl@xo.com
(888) 575-6398
2.) Ronald Jones
89 Fulkerson St.
Cambridge MA 02141
tel: (781) 628-4415
fax: (617) 799-1315
rwjones@nextlink.com
A Sample Trace Route: Towerstream to Primus
d:\>tracert 64.2.134.161 1 <10 ms <10 ms 16 ms 209.58.174.1 2 <10 ms <10 ms <10 ms cmbr1-br1-s4-0-1-26.wharf.shore.net [209.58.139. 217] 3 <10 ms <10 ms <10 ms lynn2-br1-s8-0-0.wharf.shore.net [207.244.95.13] 4 <10 ms 15 ms 16 ms 209.227.130.150 5 <10 ms 16 ms 15 ms ATM6-0-103.cr2.phi.primustel.com [209.227.128.10 ] 6 16 ms 15 ms 16 ms ATM6-0-101.cr2.dca.primustel.com [209.227.128.18 ] 7 15 ms 16 ms 15 ms G2-0.pr1.dca.primustel.com [209.227.134.8] 8 15 ms 16 ms 16 ms 66.89.197.21 9 15 ms 16 ms 15 ms ge5-0-0.MAR1.Washington-DC.us.xo.net [207.88.87. 17] 10 15 ms 16 ms 16 ms p5-1-0-0.RAR1.Washington-DC.us.xo.net [65.106.3. 141] 11 16 ms 15 ms 32 ms p6-0-0.RAR2.NYC-NY.us.xo.net [65.106.0.1] 12 16 ms 31 ms 31 ms p4-0-0.MAR2.Cambridge-MA.us.xo.net [65.106.3.26] 13 16 ms 31 ms 32 ms ge13-0.CLR1.Cambridge-MA.us.xo.net [207.88.86.54 ] 14 32 ms 31 ms 31 ms w161.z064002134.bos-ma.dsl.cnc.net [64.2.134.161 ] Trace complete.
| Site | Account Numbers | IP Spaces |
| 77 Huron Ave. | #126984 | 209.58.174.0/27 |
| next hop IP #: 207.244.95.14 | ||
| DNS Server IPs | ||
| mast.shore.net | 192.233.85.19 | |
| galley.shore.net | 192.233.145.6 | |
| ns1.shore.net | 192.233.85.129 | |
* Telnet link to Cisco router: Cisco 1720 Router (209.58.174.1) - router rack.
Technical:
0.) To open a problem ticket: 1-800-365-1601
1.) Tech Support, relatively new
support@PRIMUSHOST.com
(800) 470-8786
2.) Tech Support, original
(800) 966-3541
3.) Andy Dierlam (Co-lo)
McClean, VA
(866) 266-0874, VA tech support
adierlam@PRIMUSTEL.com - yes, this is his correct email address
4.) Richard Martenson (Co-lo)
Lynn, MA
(781) 586-6184
richardm@PRIMUSHOST.com
5.) Rocco Cignelli (T1?)
Toronto
rcignelli@primustel.ca
6.) Andy
(800) 470-8786 x8645
aboa@primushost.com
** docpc@shore.net - Former tech contact of Steve Glines "docpc" is
an extremely knowledgeable person who may still be there working
on abuse (spam).
Sales:
0.) Account cancellations must be addressed to:
winback@primushost.com
1.) Jason Bernabei (Co-lo)
Lynn, MA
(781) 586-6186
jbernabei@primushost.com
2.) Mike Colachico (Co-lo)
Lynn, MA
(781) 586-6142
cell: (617) 851-0005
3.) emccabe@primushost.com (T1) - DEFUNCT?
Lynn, MA
(781) 586-6113
A Sample Trace Route: Towerstream to Primus
d:\>tracert 209.174.58.1 1 <10 ms <10 ms <10 ms 64.119.133.1 2 28 ms 27 ms 41 ms wss1-mss.prud.ma.towerstream.com [64.119.139.1] 3 27 ms 41 ms 28 ms f1-1-core.prud.ma.towerstream.com [64.119.128.129] 4 55 ms 220 ms 206 ms f0-0-ptp.prud.ma.towerstream.com [64.119.143.178] 5 41 ms 28 ms 41 ms r2-0-ptp.walt.ma.towerstream.com [64.119.143.210] 6 123 ms 41 ms 28 ms e0-core.walt.ma.towerstream.com [64.119.143.218] 7 41 ms 28 ms 41 ms e2-core.snd.ma.towerstream.com [64.119.143.214] 8 41 ms 55 ms 28 ms f1.ba01.b006523-1.bos01.atlas.cogentco.com [66.28.20.113] 9 28 ms 27 ms 27 ms g10-1.core01.bos01.atlas.cogentco.com [66.28.6.109] 10 55 ms 55 ms 55 ms p5-0.core01.ord01.atlas.cogentco.com [66.28.4.110] 11 83 ms 68 ms 83 ms atm-0-0-0.nap.lincon.net [206.220.243.106] 12 68 ms 55 ms 55 ms 206.166.9.114 13 55 ms 54 ms 69 ms ge8-0-0.sob12.msa1.illinois.net [206.166.2.42] 14 69 ms 96 ms 69 ms 209.174.58.1
